1. This section of the forums is now closed. You can post and answer support requests on the new support site here

This forum will be closed on March 4th

Discussion in '[Archived] Tech Support' started by Captainnana, Feb 18, 2014.

  1. Captainnana

    Captainnana New Member

    The new tech support site is up and running so unless we come across any issues within the next two weeks this forum will be closing down on the 4th of March. All old threads will still be readable but it will not be possible to create new ones.
     
  2. Tristam Izumi

    Tristam Izumi New Member

    But... but... what are we supposed to do to while bored at work?

    Meanie!
     
    SatanicSanta likes this.
  3. Hambeau

    Hambeau Over-Achiever

    Umm... Visit the new Tech Support site, maybe?
     
  4. Chaka

    Chaka FTB Team Mod Developer Retired Staff

    Awww. I'm gonna miss this forum. ;(
     
  5. SatanicSanta

    SatanicSanta New Member

    go on irc like everyone else :p
     
  6. Chaka

    Chaka FTB Team Mod Developer Retired Staff

    Just watch youtube but when your boss looks actually do work. :p[DOUBLEPOST=1392756233][/DOUBLEPOST]Not to be mean or anything, But you know people are going to be stupid and post this stuff somewhere else on the forums.
     
  7. Ashzification

    Ashzification New Member

    This is why closing the Tech Support section didn't work the first time.
     
  8. RealSketch

    RealSketch New Member

    They all post it in general discussions...
    Any chance of a "General Questions" and "Forum Suggestions" category?
     
  9. UniZero

    UniZero Popular Member

    I will be sad to see this forum go as I prefer here to the new one. I will just have to get used to it i suppose.

    I don't see many of the usual helpers like myself there as of yet.
     
  10. rhn

    rhn Too Much Free Time

    I'm no tech wiz, but I try and help where I can. But I do so as part of my normal browsing the forum. If the tech support is going to be in a different section, then I seriously don't think I will be taking the trip over there that often just to have a look if there is something sufficiently low tech enough for me to help out with.

    Also have to agree with the others, people have a hard enough time(read lazy) finding these subforums and instead post it in the general sections.
     
    RealSketch likes this.
  11. RealSketch

    RealSketch New Member

    Proof from a "Well-Known Member" with the glorious title that makes me so jealous!
     
  12. Tristam Izumi

    Tristam Izumi New Member

    @Captainnana a question about the new tech support site:

    How do you just add a comment to someone's post? The few times I've been there I had to "answer" a ticket to ask for more information, and the ticket creator had to "answer" their own ticket with more information. I've seen a few of the moderators on the support site do it, so I know it's possible, but I have no idea how. And if I'm having trouble figuring it out, so will most people.
     
    SatanicSanta likes this.
  13. Captainnana

    Captainnana New Member

    Fixed, it had a minimum reputation set on it for some reason
     
  14. Captainnana

    Captainnana New Member

    This forum is now closed to new topics, I've left it open for replies for a while
     
  15. Eyamaz

    Eyamaz New Member

    Oh, that's today...
     
  16. UniZero

    UniZero Popular Member

    So sad end of an era....:(
     
  17. rhn

    rhn Too Much Free Time

    I think something should be done to make the link to the Support site more clear. Seems several people go to the support section of the forum, find it locked and out of desperation then opens tickets in other sections cause they don't know where else to go.

    Also has it been thought through what will happen to all the support threads opened in other forum sections now? Before I think many/most of them were moved here. Now all we can do is either seem like we don't care about their problems and just link them the url to the support site, or we can do the support in whatever forum section they happen to post in(which seem to defeat the purpose of the support section a bit, and makes a mess of the other sections with non-relevant content).
     
    SatanicSanta likes this.
  18. Golrith

    Golrith Over-Achiever Trusted User

    I don't really understand why there has to be ANOTHER forum that you have to sign up to just to get support. This forum is FTB, everything should be under this roof.
    Having to make two accounts for the same "package" will turn people off. I know I won't be using that site, I have enough usernames and passwords to remember/juggle as it is.
     
  19. UniZero

    UniZero Popular Member

    We have people creating threads at the new support site that have nothing to do with ftb. Is there a moderator around that can remove them?

    Edit: I suspect there is not because there are ones from 3 days ago.
     
    Last edited: Mar 7, 2014
    Tankh likes this.
  20. Tankh

    Tankh New Member

    Was just gonna post this here. There are a couple of spam accounts already and there doesn't seem to be any report buttons.
     

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