Indeed, these things happen and we are grateful to them for providing hosting and bandwidth to us. Yes its frustrating but we live in a world of computers, stuff breaks.
This thread is being pulled off topic and I'll join. I also apologize for the book below.
From what I get out of it Utuumo has an axe to grind against CreeperHost. Whether it be for valid or invalid reasons I cant tell. Luke H seems to be lacking in people skills and probably shouldn't be the public face for them. Both of those are my opinions and you can take that as it such. I am not trying to argue, it's how I see it as a third party.
I'm a software guy, but I interact with network guys all the time and their process is close to mine. You have to treat things like a triage (Emergency, ASAP, normal, low, internal, whenever). I would personally put the issue in low as it's not causing an outage but an irritation. Which would be normal, but since CH is sponsoring FTB; paying customers get higher priority than a service provided gratis. I think we can all agree that would be fair. However being FTB it's also more visible so it gets bumped. The question is whether it's to normal or ASAP, and that's a judgement call of the people doing the work.
The poor schmucks doing the work probably have a boatload of tickets from incredibly simple and seconds to fix to OH MY GOD, KILL IT WITH FIRE/multiple days. Add to that the wasted time trying to track down issues that don't exist. Companies tend to under staff IT as it generally doesn't produce revenue and you get queues. From the comments I've read it seems CH fixes most issues in a reasonable manner to people so I don't see an issue here.
//not endorsing or flaming CH as I have no dog in this fight
//adding my two cents in case someone wanted someone with a little bit of insight into the ongoings
//slashies in trio required