I have enough to deal with handling the majority of the tickets. Asking people to read an article first is the easiest way for me to get my point across.
Approximately 25% provide all of the information needed up front. The other 75% don't, so they get directed to the article.
92% of all my tickets are not answered after I respond to them. Yours being one of them.
Ashzification, are you deliberately trying to be baiting? I understand you are doing a very difficult job for no reward and I am trying to make suggestions on how to improve your situation.