I would like to suggest a popup message / embedded text with an acknowledgement checkbox before one can connect via webchat.
We have seen people quit after a simply "Hi" or simply think they where "ignored" because some discussion is going on,
and other people don't read the channel topic. The text I suggest is something along this lines:
1. Be patient: This is a public chatroom, there can be many people chatting at once
2. Don't be shy: If you have a problem just ask your question and you not only say hi and leave
3. Don't spam: Chances are there is someone reading you, but it may take some minutes
4. Stay calm: Not everyone online has always the answers, chances are there will be someone later on that can answer you
5. Have Fun and be sure to read the Topic for latest and known issues
We have seen people quit after a simply "Hi" or simply think they where "ignored" because some discussion is going on,
and other people don't read the channel topic. The text I suggest is something along this lines:
1. Be patient: This is a public chatroom, there can be many people chatting at once
2. Don't be shy: If you have a problem just ask your question and you not only say hi and leave
3. Don't spam: Chances are there is someone reading you, but it may take some minutes
4. Stay calm: Not everyone online has always the answers, chances are there will be someone later on that can answer you
5. Have Fun and be sure to read the Topic for latest and known issues
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