Java Issue?

[Natasha Cherie]

Operating System, bit type: Windows 7, 64 bit
Java version/update, bit type: 7
Launcher version: 1.3.4
Completed the troubleshooting guide (y/n): ?
Console log, pastebin.com link: Uploaded crash file below
Description of the problem:
My friend has been having trouble using FTB. Everytime he launches it crashes. He's tried numerous fixes with java and stuff but nothings working. This is his crash log, can anyone help?

 

[Wagon153]

He's running out of memory. Have him set his RAM allocation to around 2.5 gigabytes. And if that still doesn't work, he needs to up his Permgen size, but we'll cross that bridge if we get to it.

 

[Natasha Cherie]

Okay I've just told him and he's trying it now thanks.

 

[Natasha Cherie]

He just got this after changing it down to 2.5gb:

2014-01-31 19:40:44 [SEVERE] [ForgeModLoader] Unable to launch

Caused by: java.lang.OutOfMemoryError: Java heap space[DOUBLEPOST=1391198263][/DOUBLEPOST]

He's running out of memory. Have him set his RAM allocation to around 2.5 gigabytes. And if that still doesn't work, he needs to up his Permgen size, but we'll cross that bridge if we get to it.

He just got this:

2014-01-31 19:40:44 [SEVERE] [ForgeModLoader] Unable to launch

Caused by: java.lang.OutOfMemoryError: Java heap space

 

[Tristam Izumi]

JVM Flags: 4 total; -Xms256M -Xmx5376M -XXermSize=256m -Xmx512M

Java has a global flag that is being added after all the local flags are added (hence the second -Xmx). Go to the Properties of his Computer, Advanced tab, and click "Environment Variables". Scroll through the System Variables for one called Java, and remove the '-Xmx512M' from it.

 

[Natasha Cherie]

Java has a global flag that is being added after all the local flags are added (hence the second -Xmx). Go to the Properties of his Computer, Advanced tab, and click "Environment Variables". Scroll through the System Variables for one called Java, and remove the '-Xmx512M' from it.

Where exactly would he find that properties button?

 

[Natasha Cherie]

Where exactly would he find that properties button?

He's found the folder, removed what you said to remove but won't let him save it now lol.

 

[Tristam Izumi]

He's found the folder, removed what you said to remove but won't let him save it now lol.

You're definitely in the right place. I guess just delete it entirely. It's not like you need it.

 

[Natasha Cherie]

You're definitely in the right place. I guess just delete it entirely. It's not like you need it.

Okay he's just deleted it trying to launch it now but taking forever.. Let you know what happens!

 

[Natasha Cherie]

Problem solved, thank you x

 

[Tristam Izumi]

@Ashzification problem solved, ready for the lock.

 

[Ashzification]

Locked