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I agree it doesn't cost anything for a thank you, I applied for the support team role when CaptainNana put up a thread about it but haven't had a reply - they should have a page listing all the staff that work on this site to give them some credit
they need more people working on this tech support in order to releave the load of such people like you, its not fair having to do so much without the help of others. best of luck and hope you get better in the future.